CHCANYS Issues Survey and Report on Emerging Titles in Federally Qualified Health Centers in NYC

2016 Spring Newsletter, Initiative Updates

In January, the Community Health Care Association of New York State (CHCANYS), in partnership with NYACH and the Center for Health Workforce Studies at the State University of New York at Albany (CHWS), published a report titled Prepare to Care: Key Findings and Training Recommendations for New York City FQHC’s Emerging Titles. The report summarizes the key findings and recommendations from a survey administered to Federally Qualified Health Centers (FQHCs) in NYS on emerging positions in the care coordination workforce. The report analysis was conducted specifically for NYC sites.

The survey focused on FQHCs’ workforce recruitment and retention issues, as well as emerging care coordination job titles and the preferred education, skills, and experience levels for these positions. Four job titles were assessed through the survey: Care Coordinators, Community Health Workers, Patient Health Navigators, and Health Educators. The survey was administered to all of New York State’s 65 FQHCs and the response rate was 67% for the whole state and 88% for NYC.

CHCANYS also convened key staff from several NYC FQHCs to form the Workgroup Guidance Council. This workgroup contextualized and provided additional information to complement the survey results.

Prepare to Care outlines the key findings and training recommendations related to workers in emerging care coordination job titles within NYC FQHCs. An overarching finding was that many NYC FQHCs are in fact using workers in these emerging titles, indicating a wide adoption of new care team models. However varying amounts of education and professional licenses/certifications are sought after for these positions. The major recommendations that came out of the report- including a need for core competency training to address the broad range of skills that were required across the four titles, employer-informed and designed internship experiences, and partnership with ESL providers to meet the demands for a bilingual workforce – all directly informed NYACH’s new training initiative work. The full report can be found here on NYACH’s website.